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About us The Partners Mentoring and coaching Organisational development Developing corporate strategy Developing effective teams Developing management skills Improving marketing support Improving personal management skills Course costs from MMi
Management Mentoring International PO Box 6868 Maidenhead Berkshire SL6 8ZW Telephone 01628 686886 Fax 01628 686880 email admin@mmi-hr.com |
Developing management skills Essential Management Skills 3 Day Course An interactive and comprehensive workshop for any newly promoted managers looking to enhance their management ability. Delegates discover how to optimise their potential through a broader range and greater level of core skills, improving the performance of their team(s) as a result. Customer Relationship Management 1 Day Course For delegates wishing to refresh and increase their knowledge of CRM terminology and for those new to this area. This educational briefing covers the meaning and impact of CRM including the relationship of CRM to the sales and marketing process. Advanced Customer Management 4 Day Course This interactive workshop is for individuals from management backgrounds aiming to achieve the highest Customer Relationship Management possible, Covering all aspects of CRM terminology and its impact in the market place, it combines both practical exercises and theoretical learning. Problem Solving and Decision Making 1 Day Course Solving problems is a skill that can be learned and success can be achieved by using the models imparted during this workshop. Delegates are taken through the logical steps for managing problem recognition and the decision-making processes. Customer Service 1 Day Course For all companies who realise the importance of providing genuine customer care, this workshop will add value to every employee who has contact with customers, clients, prospects and suppliers. Persuasive Communication 1 Day Course Covering key communication opportunities, delegates learn the art of persuasion through a variety of mediums, developing highly confident, competent managers and leaders. ISO Management Internal Auditing 3 Day Course Designed to take delegates from the developing and auditing process to establishing auditing programmes and procedures. The workshop's 'hands on' approach helps delegates develop their own system and working practices. Managing Workplace Risk 1 Day Course A workshop for any manager or supervisor responsible for managing people or processes. Delegates will acquire an understanding of the principles of corporate risk management as applied to both the corporate body and the individual becoming familiar with the use of Risk Assessment as a general management tool. Developing Relationships 2 Day Course Based on developing the confidence as well as the skills necessary to develop and build both short and long term working relationships with management, staff or clients. Performance Management Process 1 Day Course For managers who care about their people and want to succeed through them. Covers performance reviews, objective setting for results, planning and measuring performance. Managing Creativity 1 Day Course Delegates are taught the key principles to dramatically enhance their creativity. This process works best when the mind is relaxed and focused. Delegates are taught a range of techniques to achieve this highly creative state when they need it. |