Management Mentoring International - Improving marketing support

Improving marketing support

Customer Service Training 2 Day Courses
An interactive workshop designed to enhance the broad range of customer relationship skills necessary to build rapport and respond to customer needs. Modules include customer retention, managing customer expectations, dealing with aggressive customers and handling complaints.

Telemarketing Training 2 Day Courses
To develop highly effective sales professionals able to increase the value of a sales conversation. The course covers pre-call planning, structuring calls, building relationships, probing, features and benefits, identifying needs qualifying and closing the sale.

Advanced Sales and Telemarketing 2 Day Courses
To build on and enhance existing selling skills, honing delegate's talents to generate hi-velocity sales and telemarketing. Majoring on relationship building and responding to customer needs it incorporates face to face selling skills.

Call Centre Training 2 Day Courses
For all call centre staff, including team leaders, this interactive course covers all areas of call centre work and includes group and one to one coaching. It includes fast and effective calling, managing complaints, cross and up selling, closing the sale and specific call centre issues.

Managing the Sales Team 1 Day Course
For all managers of sales teams, this intensive workshop introduces delegates to ideas and skills that enables them to increase the performance and profitability of their team. A useful introduction to the following Selling Professionally course.

Selling Professionally 2 Day Course
This practical workshop is designed to give delegates the ideas and weaponry to become professional and productive sales people. A highly practical course that will give delegates the means and confidence necessary to improve their performances.

Negotiation Skills 2 Day Course
A practical course where delegates are given opportunities to negotiate in a variety of professional and personal situations. Understand the different approaches and styles to negotiating. Learn to plan a negotiation through application of a clear structure. Develop the key skills required to be an effective negotiator.

Tender Preparation and Presentation 2 Day Course
Designed to help delegates develop the skills and techniques necessary to maintain the interest of potential and actual clients when preparing tender documents. Delegates are also taken through participating in client interviews and presentations.

Developing Customer Focus 1 Day Course
Designed for customer service orientated organisations looking to develop a customer service plan. The workshop involves a far-reaching analysis, and subsequent action plan, to achieve increased customer focused culture.

Providing Customer Service 1 Day Course
Designed for service centred organisations, delegates will be provided with an analytical tool enabling them to assess the current quality of customer service, develop an improvement plan and subsequent action programme.