Organisational development


Investors in People
Qualified consultants raise awareness, provide advice and implement their support in building the client to become a recognised IIP organisation, a prestigious national standard. Advice and support involves the completion of an initial diagnosis of your organisations performance against the standard, which provides the basis to develop an action plan to meet that standard.

NVQ Programmes(Up to Level 4)
A comprehensive range of courses are offered in business related issues. Training and assessment skills are provided up to Level 4 in Administration, Customer Service, Retail Operations and other specific topics.

Business Excellence Model (EFQM)
Qualified assessors raise awareness and offer support for the model and how to use it effectively in all or part of your organisation. We also facilitate self-assessment groups to score the model, either on or off site, and can help plan the improvement implementation programme.

ISO 9000 Workshops
Workshops for companies setting up their management system for the first time. The course is structured to enable organisations to identify the procedures required by the system; what documentation is necessary and what issues pose a hindrance to an effective implementation. Designed to prevent companies from developing a system that requires excessive administration.